IT Consulting

Goal: to improve your business efficiency by planning, prioritizing and guiding your digital transformation initiatives.

Digital transformation areas:

• Digital customer experience: ecommerce, immersive digital experience, digitization of in-store experience.
• Digital customer service: multi-channel service desk, remote servicing, AI-powered chatbots.
• Industry 4.0: production optimization, preventive maintenance, digital twins, quality control.
• Healthcare digitization: telemedicine, remote health monitoring, digital patient engagement, medical image analysis.
• Digital work environment: daily workflow automation, team collaboration, remote work, e-learning.

Goal: to align your IT assets with current and anticipated business goals.

Service scope:

• Assessing IT governance effectiveness and the current state of your IT environment: applications and IT infrastructure complexity, application integrations, databases and data warehouses, development infrastructure.
• Outlining a high-level IT strategy addressing business needs and aligning IT resources accordingly.
• Planning strategic initiatives to achieve the desired state: software development, modernization, migration, re-architecting activities.
• Providing investment and time estimates for each initiative.
• Prioritizing the initiatives based on the urgency of changes and expected investment return.

Goal: to find opportunities to improve the efficiency, security, compliance, and reduce the costs of your IT infrastructure.

IT components we assess:

• IT policies and procedures.
• Server infrastructure.
• Network infrastructure.
• Data storage infrastructure.
• Cloud services.
• Business applications.
• Network security.

Goal: to build sustainable IT capabilities able to support business plans.

Service scope:

• Diagnosing and troubleshooting IT operational inefficiencies (in supply chain management, procurement, manufacturing, service operations, ITSM, etc.).
• Analyzing current hardware, software and third-party service providers, providing comparison analysis with alternatives.
• Planning ways to improve the efficiency, speed and cost of your IT operations (automating processes, migrating IT infrastructure to the cloud, etc.).
• Building an IT change management practice.
• Setting up development infrastructure (CI/CD pipeline, issue tracking and team collaboration tools, and more).
• Enhancing the security of IT infrastructure.

Goal: to coordinate activitities within one or multiple IT projects to achieve faster project workflow and quality results.

Service scope:

• Planning the project life cycle.
• Budgeting and scheduling the project.
• Organizing and managing communication between project participants.
• Monitoring and enhancing project performance.

Goal: to plan and implement business software with the best value and cost of ownership.

Service scope:

• Analyzing your business needs and scoping software functionality.
• Deciding between a platform-based and custom solution (taking into account the budget, number of users, the existing software ecosystem, and more factors).
• If a platform-based solution is a better choice: recommending the best-fitting platform and creating a functional specification with configuration, customization and integration details.
• If a custom solution is chosen: planning a resilient architecture, prototyping the solution, and defining the required project skills and roles.
• Training for end users to ensure software adoption.
• Software support and maintenance.

Goal: to increase business value of your existing apps.

Service scope:

• Analyzing the cost of ownership for apps and checking for cost reduction opportunities.
• Migrating the apps to the cloud.
• Replatforming the apps.
• Re-architecting the apps to achieve easier scalability and flexibility.
• Code refactoring.
• Redesigning user experience for customers and internal users.

Goal: to ensure stability and flexibility of your IT infrastructure.

Service scope:

• Monitoring your servers, network, data centers, cloud services, and applications.
• Fast incident troubleshooting.
• Root cause analysis and incident prevention.
• Auditing the security of your IT infrastructure and patching detected vulnerabilities.
• Help desk.
• IT infrastructure evolution.